Artificial intelligence is no longer a future ambition in financial services — it is actively reshaping how institutions interact with their customers. Qorus has launched a dedicated AI community for financial services professionals.
CARF continues to contribute to interdisciplinary and technology-driven research for sustainable and inclusive financial development. As CARF, (Center for Applied Research in Finance) we prepared an article for QORUS AI Community: “Artificial Intelligence in Banking: The Factors Shaping Social Robot Relationships.”
https://www.qorusglobal.com/content/30679-artificial-intelligence-in-banking-the-factors-shaping-social-robot-relationships
In this article, our researcher Meral Ahu Karageyim, PhD, examined how AI-powered systems and social robots are redefining the banking experience — not only through technological capability, but through psychological and relational dynamics. Key questions explored in the article include:
• What drives trust in AI-enabled banking interactions?
• How do anthropomorphism and perceived intelligence influence engagement?
• What role does emotional design play in customer acceptance?
• How can banks balance automation with human connection?
The future of banking will not be determined by algorithms alone, but by how effectively institutions design AI systems that align with human expectations, behaviors, and values.